Reset Your Password

What this page helps you do

Use this page if you forgot your password, got locked out, or need to create a new one.

Before You Start

You’ll need to set up your recovery options. Recovery options are backup contact methods used to prove your identity, such as:

• A personal email address.
• A mobile phone number.

This allows you to securely reset your password if you cannot log in.

Tip: Avoid using a university-affiliated phone or email, as you may get locked out.

Step-by-Step Instructions

Step 1: Set Up Your Recovery Options

1. Go to: https://aka.ms/ssprsetup
2. Sign in with your university email and password.
3. Follow the prompts to verify your identity.
4. Add at least one recovery method:
   • Add a phone number to receive a text or call.
   • Add a personal email address.

Step 2: Reset Your Password

1. Go to: https://aka.ms/sspr
2. Enter your university email.
3. Choose your verification method, such as phone or email.
4. Enter the code you receive.
5. Create your new password.

Create a Strong Password

Your password must meet the following requirements:

• At least 12 characters long.
• At least 1 uppercase letter.
• At least 1 lowercase letter.
• At least 1 number.
• At least 1 special character, such as ! @ # $ %.

Your password must exclude:

• Your name or username.
• Forms of your last 24 passwords.

Common Issues

I did not set up a recovery option.

• You must complete Step 1 before resetting your password.

I’m not getting a code.

• Check your email spam or junk folder.
• Make sure your phone or email is entered correctly in Step 1.

My new password is not working.

• Double-check all password requirements above.

I am still locked out.

• Even with a reset, a holding period of 30 minutes still applies. Wait 30 minutes and try your new password again.
• If you are attempting to reset your password again, there is a holding period of 24 hours before another reset can be applied to your account.

FAQs

Click each question to expand the answer.

How often do I need to change my password? Can I reuse an old password? Need help?